Front Desk/Audit

● Greets, checks in, and assigns rooms to guests
● Promptly and effectively deals with guest requests and complaints
● Answers phone calls and routes appropriately, takes accurate messages, makes reservations and uses upselling techniques as directed by General Manager or Sales Team
● Assists sales and marketing efforts as directed by General Manager or Sales Team
● Handles confidential information with high integrity ● Closing and balancing all room accounts.
● Maintains accurate cash, accounting, and reservation records
● Responsible for all cash and credit card transactions so that drawers balance at the end
● of each shift ● Making adjustments or corrections to accounts as needed. ● Preparing guest folios for Express Check-Out. ● Investigating or analyzing out-of-balance situations. ● All guest service representative responsibilities ● Printing and distributing various computer audit reports.
● Answers guest inquiries about area attractions, hotel services, directions or reservations
● Conducts wake up calls as requested
● Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
● Records pertinent guest information and issues in log book for opening managers review
● Keeps communal areas and lobby clean
● Assists breakfast hosts in replenishing food or supplies and cleaning as directed
● Assists with laundry as directed
● Follows company policies and procedures

Note: Other duties as assigned by supervisor or management

● Create an unforgettable hotel experience with unmatched customer service
● Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
● Attend all hotel required meetings and trainings
● Maintain high standards of teams personal appearance and grooming
● Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
● Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
● Perform other duties as requested by management