Customer Service Associate I

Job Objectives: Process mail or in-person transactions for new tag(s), tag(s) renewals or refunds. Assist public with inquiries. Essential Job Functions: Comply with all county wide and departmental policies and procedures. Open mail. Process car, truck, motorcycle, motorbike, and trailer tag(s) renewals. Attach decals to registrations and deposit in mail. Contact individuals to correct errors they have made. Process tax or tag refunds on computer, receives license plates, and mark off registrations. Total tags sold and taxes received for County Treasurer and Tag Department. Total cash and checks. Reconcile daily transactions. Issue custom harvester plates. Issue handicap placards and DS plates. Trouble shoot printer and job problems. Type title information for new vehicles or out-of-state transfers (counter only). Process End of Day reports. Attend meetings with County Treasurer for updates. Maintain, “hold file” to ensure titles and assist customers in proper issuance of title (counter only). Collect all fees pertaining to antiques. Process verifications for banks and law enforcement. Fill in for the other Tag Clerks in their absence at the request of the Vehicle Supervisor.