Customer Support Specialist
Posted on: May 22, 2024 • Category: (none)
No. of Jobs: 1
Job Type: Full-Time
Pay Type: Salary
Compensation: 46,000/yr
Education: High School
Megan Shearer
Phone 1: 3167065692
mshearer@ideatek.com
Ideatek
IdeaTek
111 Old Mill St
Buhler, Kansas, Kansas 67522
United States
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Desired Attributes: Excellent critical thinking and problem solving skills with ability to drive new solutions for efficiency Strong interpersonal skills with ability to listen to others Strong organizational skills & attention to detail Excellent written and verbal communication skills A passion for helping others Experience Required: 2+ year of customer facing experience Bi-lingual proficiency in English and Spanish High School Diploma or GED
Seeks ways to utilize data and metrics to drive positive change in the department Serve Ideatek customers in a timely manner via all communication streams (phone, email and/or chat Develops processes for customer feedback, recommendations for improvements to be shared with management This role is all about the customer - deliver the highest level of customer service, going above and beyond customer expectations; further sharing the value of the Ideatek services Manage correspondence and next steps on general billing Nurture long term customer relationships; advocate on customers behalf to ensure high levels of customer satisfaction Identify ways to further partner with internal teams to meet and exceed expectations Identifies opportunities for improvement and efficiency gains Identify ways to maintain proactive communication with customers to ensure they are informed of progress, service, next steps, etc. Exhibit interpersonal skills such as empathy, patience, and kindness